Freedom Medical Supply provides a money back guarantee if you are not 100% satisfied with your shopping experience.

In the event there is a problem with your order, please contact us by email or toll free at 844-265-3206, and let us know in detail of any dissatisfaction you have with your order or experience shopping with Freedom Medical Supply.

If you need to return an item for a refund:

With the exception of non-returnable items, all unopened products purchased at Freedom Medical Supply can be returned within 10 days of your receipt provided you have an authorized return merchandise number from our customer support department. A restocking fee of $6.00 will be assessed on all returns. All returns shipping cost is the responsibility of Customer.

Return Authorization

You will need a Return Authorization (RA) number from Freedom Medical Supply. Shipping the item back without an RA number from Freedom Medical Supply may delay your refund. To obtain an RA number, Please call or email. Please have your Invoice #, Product Style # and Reason for your return in your call or email.

Ship To Information

We will give you the ship-to address for your return. If you return the item without receiving the shipping information from Freedom Medical Supply, it may delay your refund.

Boxing the Item

The item you are returning must be shipped back in its original box. Please do not write the RA number on the box, doing so will disqualify you from receiving a credit. The RA number can only be written on the shipping label.

Shipping the Item

We highly recommend that you ship the item back using UPS or FedEx. The ability to track your package in transit is vital for you to ensure that it does not become lost and that it reaches its destination. Unfortunately, if the item never reaches the warehouse, we cannot issue you a credit.

In general, it takes approximately 10 business days for the warehouse to receive the item you have shipped to them and to see a refund on your credit card statement. It is Freedom Medical Supply policy to issue the refund to the same credit card with which the order was placed.